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ExtraTorrent.cc > Articles > Ubisoft’s Customers Discontent With DRM Use

Ubisoft’s Customers Discontent With DRM Use

Ubisoft’s Customers Discontent With DRM Use

Added: Monday, August 15th, 2011
Category: Recent Headlines Involving File Sharing > Ridiculous Criminal Trials
Tags:ET, p2p, Torrent, Piracy, Peer To Peer, Network, Hackers, Internet, BitTorrent, Google, utorrent, bitcomet, extratorrent, 2010, www.extrattorrent.com
Ubisoft is known worldwide as a company which generated controversy back in 2010 over the DRM use. Their method of copyright protection went further than the rest of their fellow companies and required from all customers to have permanent connection to worldwide web to be able to play any games produced by the company. Last year Ubisoft announced its respected principle, which included using a DRM protection tool, for which an “always-on” broadband connection was necessary.


After the company started using this protection tool, its customers became more and more angry. The matter is that those customers who had the misfortune of having some trouble with Internet connection, or just lost service, were not allowed to continue with the disk and returned to the main menu. By the way, the rule was applied not only to the network games – the inclusion of this controversial DRM protection also made it impossible to play video games offline! Even those who wanted to play the games using the “single player” mode, were not allowed to do so without “always-on” Internet connection.

After the introduction of this new DRM protection, not only the customers having troubles with constant connection became angry with the company. Later the problem had escalated when due to failures of the company’s authorization servers legitimate game players had been “plugged out” a number of times. At the same time, this had never happened with pirated versions. In other words, only paying customers were affected, and the reason of the problem was of anti-piracy matter, while pirates experienced no minor inconvenience. The situation not only sounded nonsense, it indeed was nonsense, which the industry observers were tired to prove.

However, Ubisoft remained confident in the efficiency of its new anti-piracy tool and ignored multiple complaints from displeased consumers. Despite the ever increasing flow of complaints from their loyal customers, the company keeps releasing games using the built-in DRM tool intended for anti-piracy fighting. The latest game which will undoubtedly harm legitimate players while not affecting actual pirates is the “Driver: San Francisco”, which launch was announced for late August.

August 15th,2011

Posted by: 

Date:  Monday, August 15th, 2011

Comments (12) (please add your comment »)

posted by (2011-08-15 21:38:55)
TrojanMouse avatarHow stupid are they, don't they realise pirates just bypass their 'security' feature altogether?

There must be a complete moron high up in the Ubisoft heirachy for this to be going on...

posted by (2011-08-15 22:34:28)
No avatarwell you see some times you can`t see the trees for the woods

posted by (2011-08-16 00:33:17)
Club_Spaz avatarIve given up on newer games. My sons and I enjoy hours of NES, SNES with the cool tankstick. Old School is still alive, DRM or not.

posted by ET junkieET loverTurtle (2011-08-16 01:51:03)
fusseltier avatarits not always possible to have a connection at all times, and software shouldn't be allowed to force you to have a connection just for it to work, especially if you bought it.

posted by (2011-08-16 02:26:17)
carlbandit avatarThe 1st time I ran into a game that required an "always on" internet connection was command and conquer 4, I went out and bought this game the day of release and was really annoyed to find out I couldn't play it offline, since at the time I was unable to be connected to the internet 100% I ended up downloading a crack from a torrent site to play it offline even though I owned the game legally, as a result of this I will no longer buy CnC games and instead will download any that are released in the future

It says allot when they are taking security so far that the paying customers are suffering while the pirates laugh, its about time companies pulled their head from up there ass and realised they will not stop us, but risk causing their customers to turn to piracy as well, if they focused as much on making games as they do trying to protect them maybe we would see more good games, providing more competition for the current big games out there, than maybe the price would come down and more people would purchase the game instead of downloading them, same goes for films

Thanks for the read sam

posted by Blocked (2011-08-16 10:55:19)
menahunie avatarThe thing that pissed me off when I bought a game using this screwed up paranoid software was when I didn't have internet access. The game doesn't tell you is required until you install it nor does it tell you on the outside of the box in easy to read and locate letters?
So far I haven't seen games using this DRM protection inform the potential buyer of this requirement BEFORE BUYING THE GAME....
Could it be because if the person looking to buy like me won't buy the game? You can bet I won't buy the game and I am pretty sure these azzhole game companies KNOW this..
I had to sue the store where I bought a game and the game Co. I won but it took months of aggravation...

posted by (2011-08-16 11:15:09)
mancsteveuk avatarThe only way to stop this is by stopping support of the companies involved, vote with your wallets

posted by Blocked (2011-08-16 12:05:38)
Crashman_123 avatarThe LAST Ubisoft game that I had NO problem with was 'Splinter Cell Chaos Theory'. And the last Ubisoft game I will EVER purchase was 'Assassin's Creed Brotherhood'. ACB wouldn't even let me start the game. The activation wouldn't work, It accepted the key, but wouldn't activate. And because the game had their [email protected] up DRM, the store wouldn't refund my purchase.

It took a MONTH of back and forth Emails with them telling me to do more and more draconian solutions, their last one being to format my Hard Drive, re-install the Operating system then install the game. After THAT I finally told them to shove their game where the sun don't shine and in future I'll just download the PIRATE versions of Ubisoft games ... at least I knew THOSE would work. Obviously they were not happy with THAT response.

posted by ET lovermen (2011-08-16 12:21:44)
brods73 avatarmy mate hasnt a internet connection on his ps3 but ubisoft games work on it no problem?? is it pc games only??

posted by (2011-08-16 16:54:28)
madwiggyNLD avatarUbisoft @ pc means fail just pirate it if its for pc ypu got better gamelay with it and i dont like the drm sends stupid data to server for wat a singel player game lol that a fail

posted by Blocked (2011-08-16 23:42:49)
menahunie avatarCrashman_123 - don't know how long ago this happened and my opinion is this. Simple legal out for anyone is this... You don't agree with the Game Co.'s user or EULA when you go to install the game the GAME CO. has to take the game back. Just document what went on and sue them in small claims court. They don't show up and you prove service with that green return receipt card from the post office YOU WIN...
Reason for this is this agreement is not on the outside of the box so you can read it before buying their product...

I went through a similar situation when I didn't agree to the EULA for the windcrap that came with a box computer - I HAD NOT BROKEN THE SEAL ON THE OS SOFTWARE. The merchant told me I have to return it to Microcrap and Microcrap told me I had to return it to the merchant... I documented everything in writing and when the merry go round went on long enough I just sued; I won...

posted by (2011-08-22 10:32:17)
bazzer1234 avatargreat thread sam.the only way we will stop this is with our pockets.just say no to ubisoft

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