Symantec Sued for Scaring Clients into BuyingAdded: Tuesday, January 17th, 2012
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An individual from Washington is currently suing insecurity firm Symantec, complaining that he had been terrified into purchasing its products.
A man named James Gross claims that Symantec seeks to persuade people to purchase its products by scaring them with misleading data about the health of their PCs. He is currently suing the firm in San Jose and provided a copy of the complaint to the press. James Gross claims that Symantec distributes trial versions of its digital products scanning a potential client’s system and consequently invariably reporting of harmful errors, privacy risks and plenty of other existing problems of the computer.
Indeed, the insecurity company uses the scanning software to market such products as Norton Utilities, PC Tools Registry Mechanic and PC Tools Performance Toolkit software. The claimant says that this scanning software is falsely informing the computer owner of the errors having high priority. Moreover, it also falsely informs users that their overall system health and privacy health is very poor.
James Gross claims that both Norton Utilities and PC Tools represent a so-called “scareware”, which is specifically designed software causing pop-up messages appearing on the digital deices that tell consumers they are infected with malware. However, according to Gross, the scareware doesn’t really perform any meaningful evaluation of the people’s computer systems. According to the court documents, James Gross insists that the scareware does not, and, at the first place, cannot actually perform the valuable tasks represented by the insecurity company through its official sites, advertising, and in-software display screens.
January 17th,2012Posted by:
Tuesday, January 17th, 2012
|I hope this individual wins, I really hate this crap scareware.|
Its not hard to remove, its just annoying.
|posted by (2012-01-17 14:57:52)|
|Love that. Let James win and set a trend and send message to other nuisance anti virus softwares|
|no one says you have to buy it either|
|@madderdan ... You're right that it's CRAP, and uses more system resources than almost any other software ever written (excluding games), but you've obviously never had to do a COMPLETE removal of Symantec software.|
To start with, the software invades your system in so many ways, just performing an Uninstall is nowhere NEAR good enough. The uninstall fails to remove ANY files that might be installed in 'Common' or 'System' directories, and leaves 75% of it's registry entries intact. This usually requires 30-60 minutes with regedit to hunt down and delete all the associated registry entries, then doing the same for the files it left behind.
Overall, when I moved from Norton to Avast (best move I ever made) it took 2 hours of hunting to remove all the traces that Norton System Works left behind.
|posted by (2012-01-17 18:24:11)|
|'causing pop-up messages appearing on the digital deices that tell consumers they are infected with malware'|
|I had to spend over $150.00 to have my computer completely cleared.|
this program would not let me even get into my own files let alone bounced me off the internet. It shut down my whole computer making it useless. I hope he wins!!!!!!!!! It's not hard to remove if it lets you get that far. It wouldn't let me on anything in my pc.
|the most crappy software in the world. anything from symantec is like malicious virus, absolutely useless malware, slowing down the operating system, draining the memory, hijack the system files. if you install symantec's software, it'll spread into all registries. any normal uninstall procedure won't clean up those junks buried so deep in the system files. you have to go to the registry and delete them one by one. but even so, your pc won't be the same. symantec, in my opinion, is also the largest virus maker. by continuously creating viruses to ensure their anti virus software market.|
|@Crashman_123.. Most people uninstall with add/remove programs. Anytime uninstalling an anti-virus software you should use the uninstall tool provided by the maker of the software. Most have them available. I never use add/remove for uninstalling no matter what the software. I use Revo Uninstaller followed by scans with Ccleaner and Glary Utilities. If it a is software known for lots of leftover junk, such as Nero, I will go into regedit and remove all the remnants there as well.|
|It is worth suing them for the sheer amount of false positives they find.|
|I remeber when I bought my first pc from pc world (well my dad bought me, which college kid can afford £1000 pc lol), it came with symantec and for a while I thought it was ok, but after a few month and installing other programs etc, the pc was proper slow thanks to norton. Tried to un-install only to find it would not let me even in safe mode. Ended up having to download windows xp from p'bay since the restore disk that came with pc had norton pre-loaded into the windows xp that would get restored via cds'...|
@TechGeek2 Thank you very much for the information, had no idea these programs existed, have been using uniblue myself to clean up registry. Will give them a try and see if they speed things up a bit.
|and they also changed the way the software worked.|
a few years ago, when your subscription expired, you could still use it but not get updates, but now they disable everything, you cant even get to your settings to save them or write them down so you could know which programs you gave what rights.
they practically force you into buying again just so you can keep your settings.
if you buy something, it should at least keep working the last way it worked before the subscription expires, since the subscription is for updates not the program.
they are just thieves run by some greedy managers that some up with some idea how to make even more money without thinking about honesty, integrity, or your rights as a customer having bought the prodect, you only get the use of it for a year, so who wants to pay that much money for somehting that gets disabled each year?
|use agv and zone alarm...|
the only problem with zone alarm is the free version isnt always tested before its released like the pay version, so sometimes you have to uninstall it and reinstall the previous version and make all your settings again.
when i get a good version, i won`t update it just because an updated version is released, its better to wait a while just in case its not a good version.
installing and uninstalling stuff all the time leads to problems in the future.
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