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ExtraTorrent.cc > Articles > Users Dissatisfied with TalkTalk

Users Dissatisfied with TalkTalk

Users Dissatisfied with TalkTalk

Added: Thursday, December 6th, 2012
Category: Recent Headlines Involving File Sharing > Current Events
Tags:ET, p2p, Torrent, Piracy, Peer To Peer, Network, Hackers, Internet, BitTorrent, Google, utorrent, bitcomet, extratorrent, 2010, www.extratorrent.com
One of the largest British ISPs, TalkTalk, has gained the highest percentage in some dissatisfaction levels in the national customer satisfaction research 2012.


TalkTalk has previously been slated as the worst ISP for customer service and in 2012 gained 18% dissatisfaction again – the highest result among landline providers. In the meanwhile, Orange came out with 20% dissatisfaction with a fixed broadband provider.

In other words, the broadband industry fared badly. The experts believe that there is a lot of work to be done in the area. According to Ofcom, overall satisfaction with customer service is still lowest in the fixed broadband market – 62% of the respondents complained it was not good enough. Despite the fact that TalkTalk had avoided the dreaded bottom spot, the ISP apparently has more to do to win over consumers.

As for the mobile space, the situation is the same: now there are more mobile subscribers who are dissatisfied with the customer service. 14% of the respondents admitted they were unhappy in 2012, which is 5% more than in 2009. However, there had been improvements in some aspects of customer service: for instance, in the ease and speed of contacting customer services. Moreover, overall customer service ratings also rose in the landline market, increasing by 6% since 2009.

On the opposite, Sky’s subscribers were satisfied with some aspects of its customer service more than average. They were especially satisfied with the ease of getting through to the right person. Sky’s subscribers claimed they would stay with the company more often than its competitors. Virgin Media also showed positive results – its improvements increased from 53% to 64% since 2011. As for BT, its increase in satisfaction since 2009 has stayed at 63%.

In the meantime, O2 was rated above average for the customer service satisfaction in mobile: more than 3/4 of those asked admitted they were happy. The ISP also scored higher than average on a number of elements of its service, including providing clear advice, the speed of resolving problems, and offering compensation or a goodwill gesture.

The Ofcom’s customer service research was conducted within the frames of a broader program of work to make sure that the subscribers have access to more reliable, accurate and timely data so that they could take informed decisions.

December 6th,2012

Posted by: 

Date:  Thursday, December 6th, 2012

Comments (12) (please add your comment »)

posted by (2012-12-06 18:11:04)
crazymichael avatarwhen something looks to good to be true 99% of the time it is that's why I don't fall for it

posted by (2012-12-06 22:14:33)
No avatarmbps Orange (now EE) are shocking.. I have to complain almost weekly because the 8Mbps I am meant to have drops to near dial-up speed randomly.

They don't throttle it or have any usage policy, just that their service blows

posted by (2012-12-06 22:44:18)
Jedimastersky avatarThis is not new news, last year was very simmilar and the year before that. Ofcom need to felx its muscles and get inprovments in place by the ISP's and mobile companies.

posted by (2012-12-07 13:28:27)
doozy avatarTalkTalk now there's a company that does take the PISS i had nothing but problems when i was with them, and then to take the PISS even more the blame was put on me as they told me that my router was to blame as it was interfering with their servers whats all that about. You need to avoid this company like a wart on your dick

posted by (2012-12-07 20:58:07)
bricktop5 avatarStill Tiscali in disguise, terrible service, never worked properly. Absolutely the worst company i have ever dealt with, and i was with NTL for a year.

posted by Blocked (2012-12-07 21:11:11)
o2david avatarThe problem with hand-me-downs is no profit.

Have you seen the wireless temptaion yet ?
So what if your force to pay for a share folder and carrys you along their ISP ability.
True until it is found as such would you care to differ.
You know I saw a great rock the other day only it is in there, towards the tollbooth.

posted by (2012-12-08 03:58:18)
No avatarThis whole article is stolen from news.techeye.net/internet/talktalk-just-about-misses-last-place-in-ofcom-satisfaction-survey

Well done for stealing Andrea Petrou work and pretending you wrote it yourself Sam.

posted by (2012-12-10 18:24:46)
qasimakrampk avatarI just last month took TalkTalk broadband service but it is pretty good working i haven't face any serious fault yet HOPEFULLY!

posted by men (2012-12-11 08:13:53)
Nui avatarI was in England last year for 2 months and saw that the internet and cellphone services all sucked, sorry... no disrespect but it's true! When i went to Wales it was even worse! Here in Portugal i have a ISP (Zon) that gives me 12 Mbps without ever breaking except when there's a power outage and we have no power outages since 2011 so... The cellphones all have complete country network coverage Guess it pays living in Portugal! Did i told you about the Sun here? Cheers!

posted by (2012-12-12 14:14:55)
1karl1 avatarbeen with talk talk broadband 14 months had no probs they do throttle torrenting at peak times but thats to be expected from all isp's nowadays,the only time i've had a fault it was fixed within an hour,scandanavian women in thier call centre's too meant even that experience was a complete pleasure yah

posted by Turtle (2012-12-13 04:29:20)
bigcow2k avatarsky doesnt throttle bandwidth regardless of what u do online..
and talk talk should not even exist....

posted by (2012-12-13 07:55:56)
sparky1212 avatarIf they were to give ISP’s an enema …..Talk Talk would be the place where they would shove in the pipe, having been with this crappie ISP provider for a short time the service was total rubbish more off than on, billing problems and so on…avoid at all cost.
Sky doesn’t throttle bandwidth and is truly unlimited down loads, none of this fair user crap either, constant line speed of 18 + mbs, and I live out in the country. Best UK provider.

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