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ExtraTorrent.cc > Articles > France to Investigate YouTube’s Streaming Problems

France to Investigate YouTube’s Streaming Problems

France to Investigate YouTube’s Streaming Problems

Added: Wednesday, January 9th, 2013
Category: Bit Torrent Freedom > The Industries Of Records, Gaming, Software, Movies
Tags:ET, p2p, Torrent, Piracy, Peer To Peer, Network, Hackers, Internet, BitTorrent, Google, utorrent, bitcomet, extratorrent, 2010, www.extratorrent.com
Customers of a few French broadband providers have recently complained about having problems watching online content on YouTube. After this French regulator took a decision to launch an investigation and decide whether the Internet service providers are blocking the video service on purpose.

At the moment, ARCEP continues investigating both the broadband provider’s financial and technical conditions and the Internet content services in a bid to find out whether there are problems in their infrastructure. In addition, the country’s regulator had also targeted 3 other firms, because it thinks that online providers are either not investing money into their infrastructure or just violating network neutrality.

The investigation in question was launched last November after the complaints of over 16.000 customers (83% of them being subscribed to Free, 47% to Orange, and 46% to SFR) about low speeds when watching video on Google’s YouTube. In addition, 3 senators asked France’s digital economy Minister to handle the problem.

But the connection problems aren’t limited to YouTube, says the recent survey – the quality of connection is inadequate in almost all ISPs. The only question is whether the issue is caused by a poor infrastructure or if it is a method to make Internet services pay more. By the way, the latter is most likely because there was a precedent: Cogent, the entity responsible with YouTube’s peering interconnections and one of the largest ISPs, complained that Orange refused its connections, because the ISP needs more money to offer the necessary ports to direct Cogent’s traffic.

Finally, the competition regulator decided that the ISP can charge more money. In the meantime, the government’s involvement in this matter was a big surprise to everyone, because most of the interconnections between largest ISPs, CDNs and Internet content companies are being negotiated by private deals.

Meanwhile, ISPs argue that Google and other companies are profiting off the sweat of ISPs. The companies replied that facts are the opposite, and content providers are the main reason for customers to upgrade their broadband subscriptions, which brings money to ISPs. So, the problem appears to be a delicate one, with ISPs being concerned about their revenues and being worried about losing their pay TV subscribers due to an increasing demand for online streaming.

January 9th,2013

Posted by: 

Date:  Wednesday, January 9th, 2013

Comments (11) (please add your comment »)

posted by ET junkiemen (2013-01-09 14:33:29)
xxxskfxxx avatarmost you tube vids are poor for me unless i use my smart tv ,then there just tame rubbish

posted by ET junkiemen (2013-01-09 14:35:03)
xxxskfxxx avatarwhy do my comments get deleted ,have i upset someone.ill just have to join under another name.

posted by (2013-01-10 04:56:50)
No avatarum...Y is France doing this? shouldn't google be doing it.

posted by (2013-01-10 07:04:40)
Boghound avatarWhat you must realise is, France is a very restrictive country where commercial competition is concerned. Orange or France Telecom, as it use to be called, owns all the telecom infrastructure and is very loath to give it up no matter what the price. Broadband speed outside of major cities is a joke and dropped connections are common. Trying to communicate with Orange via Email is an up hill struggle, just try navigating their site. If you have a fault it's always your equipment never their's and you are treated like a child by the moron on the other end of the phone. Competition between ISP's with price is non-exsistant. My download speed dropped alarmingly before Xmas and has only just got back to "normal" after sending a letter of complaint to Orange and not receiving a reply.

So....Welcome to a country that thinks it's the pinnacle of Europe...NOT!!!!!

posted by (2013-01-10 08:42:57)
mobson avatarIt is pretty much as Boghound says. Orange do not answer emails, do not reply to letters and the general level of customer service in France in general is appalling. The people at Orange are especially bad, they just do not care.
I did get some help from the English speaking line of Orange, but that was a rarity.

posted by (2013-01-10 16:10:17)
No avatarHaving worked for Orange customer service I can confirm that they are useless for any "real" problem lol. And it's not the fault of the guys you got on the phone - it's the upper management, with their love of the "scripts" as they called it - Those stupid multiple choice questions that you're asked when you call, even if you already located the problem and told them. They HAVE to use it, no matter what, or they are reprimanded. One of the best things a manager told me when I asked him if I shouldn't solve the problem directly if I can, without the 15 minutes of script : "No, follow the script until the end, and it will give you the proper solution" and when I told him that in several cases it didn't, it just told me to tell the customer to try later, or to have him call back, or to send a technician to the wrong place, shouldn't I then overrule the script and apply the good correct solution ? He told me "No - it's not your job".

I don't think it's much better in other ISPs, but seriously, I could write a book - software that didn't send the orders when we send a technician, no direct line to other services (we had to call the same number outsiders use, wait the same time, hear the same music ..) we weren't aware when other departments were created or destroyed (TV hotline, VOIP hotline, ... ), we had a formation usually 8 - 10 months AFTER we started taking calls, we didn't had access to the routers used (livebox) to see where were the buttons, lights, etc...

Really funny ... or completely depressing - take your pick.

And when I was on my way out, a new director came in for my region, and we had a reunion about the fact that the level of customer satisfaction was not good (no shit !) - so to fix it, instead of having to take 4 calls an hour, we were gonna take 5.5 - that should do it ... lol

posted by (2013-01-10 16:25:47)
No avatarBut about the article : the situation seems to be that the links between the ISPs and the content provider (youtube in particular) is not sufficient - in peak hours and with HD content, the existent links are saturated (and it won't get better anytime soon).

HUGE investments are needed, and Youtube and the others don't want to participate, or at least not for much - Google thinks it's up to the ISPs to pay for it.

In addition (not in the article) the government seems to have been pushed a little to intervene because of the action of "Free" (an other ISP), who decided to put pressure on Google to participate in the investments by adding in their router (freebox) an option to filter out all the online ads, and activate it by default.

A lot of people got angry, the government asked Free to not put this option in service and Free apparently agreed.

Quick note : I agree that now the price competition between ISPs has stopped - they compete on services (most of them useless but some are nice) but the price stays the same. But I'm under the impression that worldwide, we have a very good deal there :

35 euros or less (46 USD) for internet unlimited (NO CAPS - that seems to be different from many countries where you can download for example 50gigs / months and that's it) + Phone unlimited (free calls to land lines and mobile for pretty much the entire planet with a few exceptions) + TV ( hundreds of channels - not a lot are good but I think that's a problem for everyone everywhere) - I think we are not that bad compared to other countries.

Now if I'm wrong, I would like to hear about it - in the US, UK, Canada, Germany, etc... do you know how much it is ? (Caps or not ? Phone & tv included ? ...) I'm curious.

posted by ET loverKitty (2013-01-12 00:40:31)
greymongel avatarthnx for the UP......here in the US Eastcoast i use Cox for internet,cable tv, phone.....bundle they call it for around $80 dollars a month US. We get 200 GB a month bandwith. is decent i guess the speeds are good atleast.

posted by (2013-01-12 09:20:33)
No avatarThanks - Good to know. I couldn't live with a month limit (even 200Gb which can seem to be a lot but that I could easily pass some months). What is your speed with Cox for $80 / month ? (I heard in an other article here that most of the U.S. has speed of 50MB or more, is that true ?)

As others have say : here inside cities the speeds are good (I got about 15MB/sec, which is ok I guess - waiting for FTTH which is being installed in my city and will be the same price as my DSL connection - 35€ or $46 - but with 100MB/sec ! can't wait).

Outside the cities, usually people are stuck with what we consider now as ridiculous : 2 - 3 MB/sec if they're lucky - with some exceptions of course (my grandparents live in the middle of nowhere, but by chance they are at 300 meters from the "repartitor" (where the DSLAM are), so they have the max DSL technology can do : 22MB/sec) - but in the countryside, even good speeds are usually not very reliable (cuts, often you have to have technician come because the lines are old and badly protected and animals or heavy rain can break it down).

posted by Blocked (2013-01-13 14:51:49)
SnEhiT87 avataryaa now french investigator not hav more serious work than solving streaming problems..lolz well now i start teaching them google solution bt for that they need utube+ lolz

posted by (2013-01-15 09:24:09)
evilmother avatari have cox internet and the low end internet is 35$ + a month less then 20 gig down lode they send bs emails saying youv maxd you quota theres no reson why internet cost so much theres towns in the US that give you free internet and look at the taxs on it and phones its a grab fest for all the investers and goverment

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