Competition Regulator Investigates British Cloud Storage ProvidersAdded: Monday, May 30th, 2016
Category: Recent Headlines Involving File Sharing > Ridiculous Criminal Trials
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The Competition and Markets Authority claims that cloud storage providers treat customers unfairly, and users risk losing access to their content. The competition watchdog carried out an investigation that found providers potentially breached consumer law by their contract terms and practices.
About 30% adults in the United Kingdom use cloud services to store personal materials like pictures, music, videos and other documents on a remote server. Nowadays, most cloud services are free with smartphones and tablets, and the most well-known providers include Apple iCloud, Google Drive, and Dropbox.
The competition watchdog said it was unhappy with the ability of service providers to change contract terms at any time, for any reason, and without notice. At the same time, the agency acknowledged that cloud storage offered a convenient means of keeping family photos, favorite music and videos and important documents safe, while having quick access to them from any device. But the agency received some complaints resulting from unfair terms in contracts, which could result in people losing access to their materials or facing unexpected charges. In particular, the competition regulator was concerned by contract terms that gave providers right to suspend or terminate a contract without reason or notice. Besides, cloud storage providers could also be breaching consumer law by renewing a contract at the end of a fixed term automatically, without notifying the customer or giving a right to withdraw.
Following the inquiry, a number of UK providers committed to providing fairer terms to cloud customers, and the watchdog urged others to do the same. Meanwhile, the UK consumers are advised to get the necessary information before they sign up to a service, and to challenge cloud providers if they believe terms are unfair.
Monday, May 30th, 2016
|posted by (2016-05-31 08:44:05)|
|I don't understand why people pay money for that kind of service, just buy a external hard drive or you can burn your photos into a cd.|
|posted by (2016-05-31 15:34:13)|
|Cloud storage = public property. It's cheap cause everyone has access to it!||
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