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ExtraTorrent.cc > Articles > O2 ISP Limits its “Unlimited” Broadband

O2 ISP Limits its “Unlimited” Broadband

O2 ISP Limits its “Unlimited” Broadband

Added: Monday, May 31st, 2010
Category: Bit Torrent Freedom > The Right To Share
Tags:ET, p2p, Torrent, Piracy, Peer To Peer, Network, Hackers, Internet, BitTorrent, Google, utorrent, bitcomet, extratorrent, 2010, www.extrattorrent.com
UK ISP O2 starts sending out warning letters too! But these aren’t about copyright infringement. The ISP warns its “heaviest customers,” allaying their concerns by indicating that most customers use less than 10GB per month and actually those who use less than 40GB now wouldn’t hear from O2. However, its website urges users not to exceed 10GB a month.


It also can be considered ironic when a large ISP, advertising its unlimited packages, at the same time is threatening users going over some undisclosed monthly amount. Or maybe it can be considered the ideal example of false advertising, whatever you like better.

UK ISP O2 is selling an unlimited download package called Home Access to its customers. It is supposed to include the same feature of unlimited using as the non-BT unbundled fare, but still the ISP is now apparently sending its users warning letters informing that they could terminate the service if the customers didn’t cut down their monthly downloads. Moreover, an unspecified number of users have already got disconnected.

Although it started back in March, the ISP has never told the users exactly what was the upper limit, thus leaving many of them to get threatened without clarification.

The O2 representatives say using less than 40GB makes no problem for user, but at the same time they note that most customers don’t exceed 10GB per month. In fact, it means that if you consume over 10GB then you’ll be treated as an abnormal, or heavy, user. The official website cheerfully tells O2 users that they’ll be okay if aiming for not more than 10GB. Seems like O2 doesn’t see a problem of offering a product with obviously false claims.

That’s not the end of the story. O2 also set up traffic management. It defends the use of the term “unlimited” by saying that it actually doesn’t set any limit, but only threatens heavy consumers for hogging bandwidth, thus harming the speeds of other users. It also admits to peer-to-peer throttling during peak hours! The ISP says it optimizes its network by traffic type, where P2P traffic is shaped to a maximum throughput of 50 kbps during peak hours, thus freeing up the capacity on its links. In addition, it has applied a Quality of Service queuing system aimed at prioritizing the traffic that a majority of users just can’t wait for. The only problem is that this doesn’t explain the need for limiting an “unlimited” package to 10GB per month…

May 31st, 2010

Posted by: 

Date:  Monday, May 31st, 2010

Comments (22) (please add your comment »)

posted by (2010-05-31 11:19:38)
vintagejakker avataronly way to stop this is NOT to use them; amazing how flexible the term "Unlimited" becomes in the hands of your isp....

posted by (2010-05-31 12:39:57)
mork_blasphemy avatarThey would be quite pissed at me as I used 167 GB downloading/uploading,in the last month :)And if they continue sending the letters,well then they should really stop advertising the unlimited package as it is ofc deceitfull!!!

posted by (2010-05-31 14:10:08)
No avatarthere doin it here in new zealand too, we've just got the letter from telecom to say its going, our choice 20gig or 40gig


posted by (2010-05-31 14:10:28)
mancsteveuk avatarerrrm so its unlimited broadband with a 10gb download limit, i may be stupid but isnt that actually broadband with 10gb allowance? sounds VERY limited to me.. unlimited should be exactly that, UK service providers need to upgrade their equipment and stop blaming the consumer when they cant meet the demand of their customers, i would be pissed off if i bought a bus pass that gave me unlimited travel for a month only to find out i could only use it twice a day for 3 weeks.. its pathetic

posted by Blocked (2010-05-31 14:37:26)
2die4 avatarwith BT the "unlimted" limit is 100 gigs i been hitting that constantly with them they usually email saying we are going to slow down your internet during peek hours blah blah and they charge for every 1 gig you go over your limit

Unlimited my ASS

posted by (2010-05-31 15:23:54)
katep avatarthat is my isp and package I was on bt and got my net cut back with no warning or even being told so a friend who works with o2 got me a cheaper deal that people that work for them get and I was told by him and o2 that while its not unlimted they dont worry about heavy downloaders

problem in the uk is all the isps dont give you the speed or the unlimted net that they say you get

posted by (2010-05-31 15:50:44)
jumbo71 avatari changed to sky unlimited and have to admit its the fasted isp ive been on..and when i signed up i asked what there unlimited policy states and they said its totally unristricted to any user, so if ur in the uk sign up with them as i highly recommend it..

posted by Site Friend (2010-05-31 16:10:05)
magiccrack avatarhey theres ma cousin @ avatar in comment 7. yip unlimited is becoming very limited over at our side of the pond

posted by men (2010-05-31 16:20:48)
No avatari couldnt handle having a limit on my download amounts whatta load shit AMERICA IS FUN PLUS WE GOT THIS NEW RAZZLE DAZZLE INTERNET thats gonna transfer at 40mb per second so gig files r gonna take as long as mp3 cheers 2 the future

posted by men (2010-05-31 16:24:49)
No avatarfreakin insane bois i tell ya but i mean if i had to only download 10 gigs a month now that i think about it wouldnt kill me but everything u download each month u better freakin really want no random downloads thats for sure

posted by Blocked (2010-05-31 17:55:01)
pattam avatargo with virgin media there the fastest isp in the uk no other company can match them as the are the only ones using fibre optic cables the rest use the old copper telephone lines so ur speed is determined by wot ur fone line can handle the average speed for it in the uk is 6mb connection or 600kbs yet the offer "upto" 20mb connection,with virgin u get the speeds u pay for if u get the 10mb connection ull get 1.1mb/s download but they cap ur upload to 65kbs.

posted by (2010-05-31 19:14:06)
greigstar avatarproblem solved mu isp is talk talk and its free and unlimited christ i download about 5 to 10 gig a day and my network speed is 10 meg i only pay £18 month thats my call package and my line rental quality if you ask me

posted by (2010-05-31 20:46:51)
No avatarWhat I see occurring is people are being forced to make a decision on whether or not to seed. If you d/l a 1gb movie then it only stands to reason that you will need an additional 1gb to seed, thus making that movie 2gb. That means 5 movies a month. I may be way off base and completely wrong, but I see it as a way of getting the uploaders to quit uploading. When that happens, what will you have to download?

posted by (2010-05-31 20:59:02)
poppedtart avatar295gb in, 119gb out this month for me. jan was 502 in, 288 out...

posted by (2010-05-31 21:06:23)
milktrayman avatarI'm currently on o2 but have just signed up for sky after not only hearing about this but they have also done a firmware upgrade to the router which is choking the line in heavy useage hours. My 10meg was dropping off to 2.5meg and keeps kicking me off xbox live all the time. So all i have to say to o2 is good bye!

posted by (2010-05-31 22:14:08)
Darkan9el avatarMilktrayman, never use the ISP's router, you're giving them control I put my Linksys on and have no speed slowdowns albeit the limit is the line.
I can't get virgin here coz virgin had a strop when they tried to put their control box on my sister drive, total f*cking muppets. They threw the rattle out the cot when sis moved them on so now, like spoilt little mardy kids they won't put virgin on our street, how grown up and mature is that lol!

posted by Blocked (2010-05-31 22:46:33)
menahunie avatarI don't know about you, but "Unlimited" in the English Dictonary means UNLIMITED -= no restrictions, etc...
This is false advertising and could be fraud also?
O2 isn't saying thier system is being overloaded by high bandwith, just that they state the "average" user uses x-number of gig down and "abusers"- use x number ig gig down.
Check this link:

posted by (2010-05-31 23:14:25)
mcdan1985 avatar@7 & 8 ya crazy fools!

posted by (2010-05-31 23:25:31)
greigstar avatarlol at mcdans comment hahah and there seems to be a nutter loose on the site comment 18 seems to have falling out with the admins go sook mommy's nipple and get over it and grow up let's get back to downloading movies folks

posted by Blocked (2010-06-01 07:11:42)
minstrel avatarWhat exactly do they think you are going to do with it when you sign up on a 2 year contract with 50GB's on and off peak and 50GB uploads? Do they really think you are going to sign up for that kind of package and not use it???? If you do use it, what do they think you are downloading or uploading any way?

Couldn't that really be considered as implied consent? Arent they really assisting you to DL/UL content regardless of its legality? Why doesnt everyone get together and offer packages limited to 10GB with the understanding that anything over that must indicate criminal activity!

posted by Turtle (2010-06-01 12:58:30)
D4T4 avatarVirgin caps its users too if you are deemed by them to use too much. I'm with O2 at the moment plus a vpn and I've never been throttled! If they do I'm off like a shot, it'll cost them, not me.

posted by ET junkieET lovermen (2010-06-07 22:37:10)
wingit3 avatarWell, I'm with Sky here in the UK. I was with BT and getting a fantastic 4mg/s lol now I'm unlimited with Sky. I check my connection speed often and have never registered less than 10.5Mg/s. Mind you, I'm only 2 miles from my telephone exchange.. I'd like to know more about VPNs though.

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