|Patchy mobile services in Australia don’t cause so many complaints as sluggish Internet speeds. It turned out that Internet-related complaints to the industry ombudsman have surged by more than 20% over the past year and hit a 5-year high. The telecoms watchdog received over 112,000 new complaints about landline, mobile and Internet services during the year.
Of them, complaints about mobile services fell by more than 25% to their lowest level in almost a decade, but complaints about Internet services grew by 22%. The biggest problem seems to be slow data speed, as new complaints about it increased by 48%. In the meantime, complaints about the NBN more than doubled in the past 12 months and made up 12% of the total complaints submitted. The watchdog explained that people regularly report delays in connections to the network, faults including unusable services, and dropout of services. These number are of concern, but they are not growing at the same rate NBN is adding customers.
The watchdog also pointed out that despite the surge in Internet-related complaints, most complaints lodged with the ombudsman still concerned mobile services – more than 1/3 of the total number. The suggestions are that complaints about mobile services have reduced thanks to better product offerings from telecommunication companies, including provision of higher data allowances and intensive investment in mobile infrastructure.
According to statistics, the main reasons for complaints across landlines, mobiles and Internet services included billing, customer service, faults, complaint handling and contracts.
Friday, November 18th, 2016
|posted by (2016-11-18 17:31:22)|
|US Aussies what what we pay for!!!|
|Slow throughput is caused by the inverter-converter device, required to allow for the flow of upside-down data. Seriously, my Internet access is capped at 300 kilobits per second, so it takes more than 12 hours to dl a MotoGP race, and you don't hear me complaining....|
|If your Internet is capped, you're with the wrong ISP. I've got speeds up to 4 MB/s per file. Not as fast as when I lived in Korea or Japan, but near comparable.|
|interweb is dead slow|
copper is the primary link - my copper is 30 years old and a Telstra technician decided he would hack into my copper to add an extra phone line for the old people in other flat
government are connecting fibre to a box in the street and then copper to the home
we ar run by racist retards
|posted by (2016-11-19 00:07:39)|
|We have a second rate fibre system due to influence from Rupert Murdoch not wanting to compete with streaming services like Netflix etc. We have a government bought and paid for by big business which is no surprise as it is the same in most western countries.|
|..throttled. (how does it feel to have mysterious lag that cannot be helped...)|
|I don't know who is complaining. I am an Australian and I can download a movie in around seven minutes. I can find things to occupy myself for that duration. People who cannot do that are with the wrong isp or have not configured their torrent downloader properly. Congratulations Donald Trump by the way. The media here still call it a shock win...they have not seen InfoWars!|
|If they don't fix the internet here soon; people will need to be killed. Internet is life.|
|posted by (2016-11-19 01:32:10)|
|You should try Chinese internet speeds, i started downloading The Grand Tour yesterday (1GB) and it's still downloading today, currently 25.5% speed between 6kbps - 180kbps. sometimes i wanna scream at it. and BTW, before any1 says, i have a Dutch seedbox but when i get my files from my seedbox is about 50kbps. ironically my 3G is about 3 times faster than my broadband, but that only has 500mb per month so i can't do that : /|
|I have fixed wireless from xplornet (visit their website www.xplornetsucks.com for more info) and I thank the baby Jesus every day that "the Internet" is a miniscule component of my existence. Hallelujah!|
|And here i thought I was a slow poke .... as a test I started the download of the grand tour, Two minutes into the download and 100Mb transferred... and my country of origin...South Africa....|
|i'm in uk and getting speeds of 5-6 mbps most days also on fibre to box in street then copper to home same 5 min download of a movie.|
|ive got FTTP with iinet and i never have slow speeds|
|i struggle to get 300-500 kps on a copper wire service line that is over 80 years old and nbn has no plan to roll out here for 6 years lol.....and they can't tell me when it will be here....sth east supburbs of melbourne suck lmao....at least my phone gets 3-5 gbs !!|
|posted by (2016-11-19 21:49:34)|
|Man am i glad i live here in certain europe's country|
Got a 200 Mbit connection getting speeds up to 24 MB/S
But my isp throttles the upload to like 3Mbit not to use my account as a server
|posted by (2016-11-19 23:55:20)|
|i am in oz my isp is so slow that it took 5 min 2 site cannot be reached pages and 3 browser refreshes to get this page at $130 a month for 200 gig feeling a bit ripped off by the isp that owns the whole infill structure here in oz and rents bandwidth to all other isp`s here|
|I'm an Aussie. Given ggod seeds and peers, my fastest speed is about 400 kB/s downloading from ET via uTorrent. Takes me hours to download a movie.|
|posted by (2016-11-20 03:44:22)|
|so i am australian also but my internet speeds avg 80mbs download speed 30-40 upload and a 1000gb download limit all for $99 a month|
|I am lucky to get download speeds of 256kbps. It is so frustrating. I do not even bother watching a you tube or streaming movies live. Drives me nuts. When I travel the speed is amazing and we are apparently still 7 years away from geting nbn|
|Slow? We in Aust have super fast internet ... compared to a 300 baud modem. Often times our speed is 0 kbs. Why you might ask? Welllllll, Telstra techs do such a good job, then when they fix one person's problems there is a high chance that someone else will be disconnected, leaving them with 0 kps for days, weeks, and sometimes months.|
Even when I do have an active connection it is a fraction of max theoretical. ADSL2+ goes up to 24,000 or so, I used to get 4500, in recent times it has been as low as 750, mostly around 3000 ... sometimes ... if it has not rained recently.
At least once NBN is active in my area that will go close to max speed, but still using copper that's decades old. Labor party wanted to have Fibre to the premises, which would have given 100,000 speeds, and futureproof or network.
When Liberal party got into power they chose fibre to the node (end of the street for example) then copper to the premises, because the prime minister and his telecommunications minister could not think why anyone would want faster than 25,000. This was before netflix and similar companies were in Aust, apparently teleconferencing is not something our elected leaders think is worthwhile ... for anyone else but them, they have fibre connections.
We are moving onto 4k TVs, but we will never be able to stream a video or movie to take advantage of that,so I guess downloading, leagal or otherwise will be the only option for most Australians. Of course because of the increase in net traffic, fibre to the premises upgrades will have to happen sooner than later making the whole upgrade process much more expensive then if Liberal party just stuck with FttP model.
|posted by (2016-11-22 00:01:01)|
|A change of Government to the 'other party' in Aus is likely to fix many such problems, plus a plethora of social probs as well||
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