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bezzor avatar
Posted: Wed Sep 08, 2010 02:03
i recently bought a new pc useing windows 7 64 bit it would not upload my printer from the cd as it was for xp so i downloaded the required driver and installed it but my printer still wont work it tells that the printer is paused please can anybody help my printer is an deskjet f380 it still copies and scans but will not print from a programe please help
N3K avatar
Posted: Wed Sep 08, 2010 02:23
ET is probably not the correct place but its worth a shot - ozi or surendra can often help among others too, but yes - this i would like to know aswell.. I have the exact same problem with my printer and i run win7,32bit! I have done numerous driver updates, inc the licenced software etc, nothing works. I been looking at new printers for a while now but fear i will have the same problem until microsoft release the correct updates to the OS.
SuRi avatar
Posted: Wed Sep 08, 2010 07:55
Author: Site FriendTrue LoveETRG
Useful Links :

(A)HP print Diagnos Utility Click HERE for Download
(B)Driver Click HERE for Download

(i) Cannot find scanned image or document files after scanning completes.Download Patch
(ii) HP Print Software Patch When Upgrading Vista to Windows 7.Download Patch


1). Press the Power button c01602202.gif to turn on printer,if it is not already on.
2). From the Printer column in the Print Diagnostic Utility, select your HP product.

If your product is not in the list, you must reinstall the HP software.

3). Click Diagnose . The Print Diagnostic Utility diagnoses various printing problems, and displays a list of results. The results will display either when an error is detected, or when the diagnosis is complete if there are no errors.


4). In the Print Diagnostic Utility results screen, look for items with a red X c02073810.gif next to them. Items with green check marks c02073811.gif are fine.

* If you see one or more red X c02073810.gif, continue with these steps.
* If you see only green check marks c02073811.gif, the tool did not find any problems.
* If you see any yellow exclamation points c02073812.gif, treat this as a warning. The suggested fix is optional.

5). Click the item with the red X c02073810.gif to select it, and then click Fix . The Print Diagnostic Utility automatically fixes the diagnosed issues, if possible, and displays results on the screen.

6). When you have finished fixing all the diagnosed problems, click Print a Test Page in the Print Diagnostic Utility, and then click Yes . The product prints a test page.

* If the test page prints successfully , you do not need to continue troubleshooting. You resolved the issue.
* If the test page does not print , click Restart Computer in the Print Diagnostic Utility. After the computer restarts, try running the tool again.
bezzor avatar
Posted: Wed Sep 08, 2010 11:48
thank you very very much to surendraoooooooo7 for information and download of print diagnos utility my printer is now perfect thanxs your the man
N3K avatar
Posted: Wed Sep 08, 2010 13:33
you the man surendra thanks so much your a legend
SuRi avatar
Posted: Wed Sep 08, 2010 15:16
Author: Site FriendTrue LoveETRG
ur welcome :)

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